They can't charge back what was refunded. One stop brings you to the world. Trade assurance definitely seems to be a sham. Coinbase had a lot of time to work with me but instead, their customer service didn't really seem to care (were very rude on the phone and email messages just copied and pasted auto responses). Skuggbane. Every payment you make through Alibaba. gov or . I just got a notification from Shopify this morning that a customer who purchased something from us on December 5th filed a chargeback. Save up for physical stock (not from AliExpress) before starting if you really need to. 4 to Feb. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. There are several different types of. Do not use western union or any of the others until you have established business and trust with your supplier. The address of delivery. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. The bank usually sides with it's customer, to provide a good experience for them, especially longer term clients. I hope you can still contact your credit card company and do a chargeback on this order. Poor quality goods, outright scams, delivery problems, and the like are a reality, just as with all marketplaces. 3. by jfduke3. I filed for credit card chargeback. Hey all. This. Later they offered me $50 "from Alibaba not supplier" They will fight you to. I did a chargeback because my 8yo son got some nonsensical $250 fee in an app. A lot of laziness and bad workers can extend this months before a chargeback appears. To help you do that, here’s our credit card company insider’s guide to the top 10 reasons why your. Pinanims • 1 yr. 1. RedactedRedditery • 2 yr. " In this context, the word dispute. A dispute is an action, while a chargeback is a process. Here is the digest — you. AlbaTejas • 4 min. As far as how long do you have, it's generally stated that you have 120. The . Open a dispute and select something like, received wrong or faulty item. However, this morning my chargeback was denied, leaving me feeling totally robbed. ago. The package kept getting "updates," for the next week, but stayed in the same distribution center. Hi, I was wondering if anyone can offer some advice please. Join for free Messages Orders Help with defective/damaged Alibaba order. Note: They didnt "chargeback" $500. Etsy will dispute it. The pop up shop has been going for a month and a half and today's the last day. Most US people are afraid of buying there because you are buying directly from the source in China, but they will happy buy overpriced items in Amazon from the Seller in US that bought everything in bulk in Alibaba. I hope this helps. Alibaba files lawsuit against Alibabacoin. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. A refund is a two party agreement, between customer and seller, to give you your money back. Same. Deliveroo can dispute this. Whatarewegonnadonow • 1 yr. A chargeback is an action taken by a bank to reverse a payment and trigger a dispute resolution process. Stay on them. When support gets back to you it's possible you will have to contact your bank to cancel the chargeback/reverse the dispute, after which it may take several days for your bank to let Discord know the dispute has been dropped. Main reason is people are living in fantasy world, trying to 'try' things in home, despite it's against common sense and our terms. The only recourse you have is through your credit card company and a. ALIBABA SELLER TRIED TO FINESSE ME. Good luck! sabrinahached • 2 yr. Just keep in mind that you might wanna start it ASAP as it could take up to 30 business days for your bank to do anything and in worst case scenario’s up to 60. The fraud analysis was labeled as low for both orders, so there was no indication that this may happen. Chargebacks are a danger to anyone who accepts payments online. An example would be the tracking page from USPS with address, delivery status, etc. com. Open a Dispute. Step 2: Use Alibaba Trade Center (Under My Alibaba) to communicate with the supplier. Send copies of shopifiys fraud checks, the delivery/billing address with your courier shipping label etc. Chargeback advice. If they don't respond quickly, you may get your money back but assuming the merchant claims there was a no refund policy, you will not. I paid a ~$60 fee for using a credit card/Alibaba payment platform, so that was about $2,030 – and that. Given the strength of our balance sheet, Alibaba is well positioned to capture these opportunities. Hopefully you didn't order too many I haven't gone through alibaba much because I've heard bad things let me know how your process goes. They simply got AMEX to rebill the account for the amount in question after you disputed it after they submitted information and AMEX determined it was valid, though AMEX do allow you to reopen the dispute, and if you have anything else to say or add. Take pictures of all serial numbers, model numbers, and boxing it up with the shipping label and then pictures of the receipt from where you dropped it off. I read their policy back to the rep (I can't remember the specifics, but I was within the refund period) and he still refused, so I did the chargeback. I don't recommend you sharing this item asin online because everyone would jump on the listing. Hi Matthew Our anakin EP3 saber is out of stock for a while, but we got good news yesterday that the saber will back to stock within a week. I hope you paid with a credit card and can do a chargeback. 3. You’d be surprised how much vat and import tax you’ll have to pay on top of shipping. by mazophiliac. These are big orgs with lots of people and many of these to do so you can imagine theres some batch processing time before it ever gets to you. We responded to Capital One’s request for evidence with a stupidly in-depth 50+ page PDF that included screenshots and a cover letter. 91%) stock has been on quite a roller-coaster ride over its history. I also don't want Kickstarter to punish me for the chargeback e. ago. . It has nothing to do with Shopify. PayPal covers unauthorized purchases for chargebacks. Messaged the buyer that the item was definitely delivered to their home, and suggested they contact eBay for a good faith credit and see if they are. On the Ground of theft exactly what it is. Apparently the supplier immediately agreed to the refund after the bank put fire under her ass. Problem, they claimed that they didn’t make the purchase. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. In addition they could lock your account. therefore can anyone on reddit help in this situation as both the supplier and Alibaba are both acting unprofessionally and basically incompetant. However, the chargeback specifics can differ based on whether a debit, credit, or prepaid card was used for the transaction. Refund Process on Alibaba. This a common M. My dispute period has expired, and even if it hasn't expired, and the outcome was in the seller'a favour, I would still ask the same question about chargeback :( Reply More posts you may like Update: Alibaba Warning. It was worth $900 and he paid me via cash app. 0. r/smallbusiness. This person did a mobile check-in and received a mobile key so he never came to front desk to use his card. It should only be a last resort and if you don't want your account back. ago. 3. Alibaba is a site for whole sale purchases with many products having minimum order quantities. The ability to chargeback is due to a consumer protection law. Alibaba Group Holding is developing a native version of its workplace app, DingTalk, for Huawei Technologies’ HarmonyOS. Chances are if they said there was a problem with the item and you refused to take it back, then the CC company will not require them to return it. Remember to: Keep it concise (no flowery language or unnecessary details). If you refund the payment, the charge back is void. 10. 4. . PayPal has buyer and seller protections. This morning I then receive an email from my bank with the report that amazon has included stating that "amazon is contesting our actions of claiming back. After they got my money, the seller does not talk to me, and completely ignores my message. 11. The customer's credit card company / bank makes the determination on the chargeback. The idea behind this creation was to develop an environment where Chinese manufacturers could interact with international buyers. The idea. I've performed a CC transaction and immediately the supplier. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. Citi Rewards - Billing Disputes . After some research, he found that the gold supplier badge is something like a premium membership. I liked that method because it offered me potential fraud/chargeback coverage. Open a dispute and select something like, received wrong or faulty item. Friendly fraud is now reportedly the #1 fraud attack source that merchants have to deal with. Visit the Country Selector to be taken to your country or region's official PlayStation website. 00, and that until I pay that amount I will not be able. 2 - 3 years account age. Yep, go to the credit card company next. Therefore, if you believe a payment is fraudulent, refund it. ago. Explain the issue. Credit card chargebacks are intended to provide a remedy if you never received something you paid for or if the merchant is charging you more than the agreed to price. They cost me about $40 each through AliBaba. FYI Fraud Protect is only available to U. You're going to have to ask them how you pay them back. Most game companies don't bother to pursue legal action, so they simply ban your account. Yes chargebacks are bad and could get your account banned. Posted by. E. Trade assurance is pretty worthless. Shopify doesn't make the chargeback decisions (nor does Stripe, who powers Shopify Payments). A friend of mine had a very unpleasant experience with a gold supplier. My estimated delivery was 6-5-22. The last thing you want is to be running a small business online and be unprepared for an onslaught of chargebacks. So you will just look like you bought the watch and took the money back. 21, 2023, 8:42 AM PST. They'll just you a few bucks for the copy. to be precise 6 chargebacks. Affiliate twitch. You can also have a real lawyer send a demand letter. Essentially I want to purchase them. The transaction fee is alibaba themselves taking their cut. Personally, I never had a bad experience and ended up finding my supplier there. Buyers have no real value for Alibaba. Upload the video and or the pictures as evidence. Unfortunately, although the tracking from eBay labels is supposed to automatically upload to PayPal, sometimes it doesn't. Touchgrasseatass • 1 yr. The chargeback reaches the merchant's account, pulling their money out. Especially going into this time of the year when sales are up and it’s not your “regular” customers. You might have seen my post a few days ago about my new equipment that I bought through Alibaba and imported from China. Find quality Manufacturers, Suppliers, Exporters, Importers, Buyers, Wholesalers, Products and Trade Leads from our award-winning. Get a refund if your item doesn't arrive, arrived damaged, or isn't as described within the protection period. 4 to Feb. Today he requested a chargeback on his credit card claiming it was fraud. My total gross profit in four weeks is just over £5k, working at around 46% margin, and this is a fresh business. It's all in Chinese but if you can hire a translator or agent to help it can be worth it in the long run. Not too late, you can attempt Trade Assurance, then chargeback if that doesn't work. Join for free Messages OrdersErikMalik. She did eventually get the money back. Thirdly, a chargeback isn’t just a refund at a different level - it’s you essentially saying that the relationship between you and the merchant is incontrovertibly broken. View community ranking In the Top 10% of largest communities on Reddit. You cannot process a chargeback. They did offer to apply for a small additional compensation for us from the platform if we accepted, but after a month of fighting, this amount never exceeded $450 and it wasn't even guaranteed. The reason was poor quality of goods. Another alternative is DHGates. The seller put a fake tracking info showing completely different. We opened a refund dispute and escalated it today. But no refund! : r/Alibaba. Alibaba offered me a small compensation while my supplier was about to offer me a full refund. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. Do not pay in full at once 2. Talk to your processor/sales person/account manager for them, make sure you have a decent plan with minimum fees for Chargebacks (because a lot of times, even if you win a CB, there will be a 5-25$ fee for each one that is non-refundable, and it costs more if you. Good luck, but you got scammed, and nothing can help you recover as the bank is involved. I totally get it the feeling. The value of the chargeback was just over £12,000. Alibaba TA order not received for over 1 year. For example, Visa's official documents use the word dispute instead of chargeback. Simply just say you’ve sent the item back that’s all what they ask you to do and return it and provide tracking then they’ll release the funds like they have with me. Long story short, check-in never occurred; we waited hours as our check-in time kept getting pushed back and back, we were told 10, then noon, then 1, then 2, then 3, then 5. A woman's weekly trip to her local Subway in College Park, Georgia, turned into a financial fiasco when she was charged $7,112. Add a Comment. For chargebacks, neither you nor PayPal has any real say in the outcome of the dispute. What can I do as I can’t pay with my card anymore. I did exactly what you have done- attached the conversation we had, the delivery confirmation & the review she left me (side note: why do people communicate so extensively when they know they’re. Suspected fraud is a common reason, as is insufficient funds in the cardholder’s account. However if you have made several over the course of years, its. I needed a new mechatronics for my vehicle, so I purchased from a company that supposedly remanufactures the units I paid 877 dollars and it was shipped to my residence. Yep, I started using Sale Samurai last month, and it has helped a lot. In this scenario, however, the dispute would. Most 3PL's should handle that no problem, especially if you provide the order in an ARN. Chargeback flow They donate $100, decide to charge back They pull back their money and you lose the $100 plus $15 because apparently it costs visa a lot to refund money 🙄 They don't profit doing this. It should be illegal to ban a customer for a chargeback when it is in their favor. Chargeback denied despite overwhelming evidence. I really recommend you to employ an agent to do source and do quality checks in China for any of your sourcing needs. And if, after carefully checking the bank statement or bill, you still. While it is a great tool, you gotta make sure you use it right. So I paid, a few days later tracking ID was provided and I was happy that it worked. Best. wessneijder • • 6 yr. Close. We have never lost a “unacceptable” product chargeback due to this set up. Once you have, PayPal will get back to you in three business days or less and instruct you on the next steps to take. ago. A Guiding Light to AliExpress Refund Policy. It means the issuer has placed a stop or hold on a transaction. So after years of streaming our first chargeback happened. ago. If there are any, the amount will be taken away from your balance and. If this was your first purchase, your parents stand a very good chance to get a chargeback. Despite a very high chargeback rate, these same websites have existed for years. I messaged them and they said that I can just submit feedback. • 2 yr. If you want to buy all those mining parts you buy off Amazon (risers, frames, fans, etc. Some details: Price to produce a unit is roughly $13 (give or take per SKU) not including packaging. 23. In the contract we agreed that products shall be shipped within 15 days after payment. Type in the name of the merchant or the company and information regarding the payment. I reached out to tebex and let them know I opened the chargeback, they told me charging back could result in me being banned so I let them know I would. Banks may also include customer claims on Checks, ACHs, etc under "Disputes". It’ll also come on a crate so there might be additional handling fee, the you’re in the ballpark of a known brand name machine. Hi! So I bought 5k worthy of furniture from a seller, who promised 45-60 day time line. They call the bank and say they didn’t but those. All the payment platforms and ACH transfers have the same chargeback issues, except physical cash, bank wire transfer, Western Union / MoneyGram / Walmart2Walmart, money order & certified bank check (easily forged), and BTC. A guy we never saw before subbed to the channel and donated 60$ for 6 times. It could be fair to consider a dispute as the first stage in the chargeback process. Got scammed. I know it was Chinese New Year, but on Alibaba they say they wont be available only between Feb. TOS say something that in certain situations they will put your money on hold for 6 months to assure that money is there in case of cases or chargeback. However, as written in the seller and buyer protection program terms, PayPal has sole discretion in the decision to cover or not based on all the evidence and the case at large so they really are not going against their policies. We ended up going back to our original credit card processor because they actually work with us on chargebacks. The chargeback process is similar across most credit card networks and issuing banks, with specific differences for each bank or network. Shopify are very good at making the process to fight a charge back easy. Generally, chargebacks occur between a merchant and a. Alibaba does not acknowledge anything we say; I doubt they watched the video evidence we spent hours recording. If you've lodge your dispute through the online dispute page, you need to upload the photos through there -- not just to the vendor via the message page. Or it could be a few days. The payment is pending, so the seller has not been paid, it's flagged as possible fraud or stolen credit card. Each charge back costs you $15 along with the refunded amount and processing fee, and these add up. Being told you can’t return an item that isn’t defective and doing a chargeback is effectively fraud. Alibaba is a large marketplace connecting (mostly) Chinese suppliers with (mostly) western companies. If it's a credit card it will be section 75 and the money will come from the credit card company Amex and I believe the furniture place should get to keep the money you paid. Upon trying to return it, the merchant said they had to pay return shipping and a 20 percent restocking fee. In cases where the service was completely provided, Fiverr will protect you from fraud chargebacks. I've performed a CC transaction and immediately the supplier. There is NO need for a cancellation of the chargeback at this point. com They contact you and contact the supplier and essentially work as a middle ground for finding a solution. But no refund! Sorry this happened to you. Long story short: on August 2021 I’ve made an order which was lost by the carrier (UPS). The merchant can decide to dispute the chargeback or accept it. They have not been very responsive. Etsy Public company Consumer discretionary sector S&P 500 Business Finance Business, Economics, and Finance. What happens to VAT from July 1, 2021? In light of the VAT reform plan that the European Union adopted in 2015, it was agreed that all products imported into the EU as of July 1, 2021 will have to pay VAT in their respective countries. What can I do as I can’t pay with my card anymore. I get back from my trip a week later to pick up my car and they wouldn't give me the. It connects sellers and buyers worldwide, offering almost everything you want or need—from toilet brushes to. I also know people that were outright banned by contacting their bank to chargebacks. They get free products and their money back. Vet your supplier first before sending any money. When they arrived, they had stains all over them and were completely different than the samples we received. com trade partner, our security team has already begun processing your case. They can't charge back what was refunded. Contact microsoft before your resort to any chargeback, even. If you've received a trade dispute from an Alibaba. I contacted UPS, they confirmed they delivered it to the correct address. It was when I was new so I didn’t realise I could report it to depop. com Site: International - Español - Português - Deutsch - Français - Italiano - हिंदी - Pусский - 한국어 - 日本語 - اللغة العربية - ภาษาไทย - Türk - Nederlands - tiếng Việt - Indonesian - עבריתView community ranking In the Top 1% of largest communities on Reddit. I've never done a chargeback but I don't want to make a bad situation worse for anyone over $50. Try to avoid charge backs at all costs. The Alibaba. This contract is only valid for the products. They take much longer usually for shipping, it's set up more like wish website, but if you talk to. Or else your account will remain locked. This includes payment type, card details, gateway, and other payment details. So, the buyer should send additional information, such as reports, good quality analysis, and solid visual proof. You can absolutely get banned by getting a google/apple store refund. This is up from #5 in 2019. 4566nb • 5 mo. That's literally what every one on Amazon does. Join us for game discussions, tips and tricks, and all things OSRS! OSRS is the official legacy version of RuneScape, the largest free-to-play MMORPG. I have been reimbursed for every chargeback on individual marketplace after writing support. The case with PayPal was closed on December 15th, 2022. My account was hacked and someone made an order to Singapore then opened a chargeback. View community ranking In the Top 10% of largest communities on Reddit. They claim all their items are unique to their site, however ive found almost all their jewelry on alibaba. On aliexpress, the price of the product itself is only around $11, free shipping. I escalated the dispute and it sat in my list for about A MONTH with absolutely no updates whatsoever so I decided to just bring it up with my bank and. SandAndShells • 2 yr. They will usually initiate it if the negotiation falls through. for some reason, dhgate wont refund if you have a pending chargeback with your card company, even if the item is sent back to the seller. I sold this guy a gaming rig early February. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. Add an additional document that supports your case. 9% of these chargebacks. The figures arrive and the heads do not shake. Yeah, I should’ve been a little more patient. They’re legit most of the times. The sooner you leave shopify pay the better, stripe works just as well and you can actually enable 3D Secure which guarantees you'll win 99. 1688. I ordered 1000😭😭My manufacturer is super nice and understanding so I’m going to try to figure it out with. Yes, my reason for chargeback was item not received. Google, along with most other companies, do not take chargebacks lightly. PSA: do not do a chargeback with your bank for purchase protection. They provide a chargeback guarantee model. You can asked them to or you remove the card used to charge the Klarna payment. Step 1: Place your order through Trade Assurance. . You can even link one of EA's apology statements as proof, which would help. Another idea, find a Rolling Tray or smoking accessories manufacturer on alibaba and send them a message. Viator and Capital One also seem to be partnered in some. The Reddit user, for example, bought a defective item online. Alibaba is legit. That really sucks that you lost $5K and a full year of time wasted on this mess. Iberia still claims I need to contact Amex as I charged back, and Amex says Iberia has the money and to contact them. I've found a registered as reputable and trade-assured supplier who was offering reasonably pricedand accurately described RX 5700 XT on Alibaba. This can be a tremendous resource, providing access to many low-cost suppliers, but it is not without its difficulties and risks. They call the bank and say they didn’t but those. Indicate whether the goods arrived or not and the sum of refund you are claiming. Maybe half the disputes are legit (accidental duplicate charge, typo on dollar amount to charge, etc) and we just accept them, while other half we need to battle. This is a type of fraud called “friendly fraud” when people file chargebacks on legitimate purchases. gov means it’s official. ago. 2. Thanks heaps!! Was the order on Dec 17th, 22 gone. They get free products and their money back. ago. Vendor claims I needed to ask for “shake head” and I cannot get a refund. Pre-arbitration (pre-arb): When the customer. • 1 yr. All looked OK and settled. Chargebacks are a consumer protection tool that allow consumers to get their money back for fraudulent charges or purchases that don’t live up to standards by submitting a dispute with their. Hello What happens if I disputed a charge of let's say $5 and then the bank returned the money to my account and started an investigation. Add a screenshot of service documentation. The transaction was done outside of Alibaba buy paying through CC via PayPal invoice. With a credit card chargeback, whether or not the buyer will be responsible for returning the item is entirely up to the credit card company. The process used in order is alipay, will the alipay or merchant send evidence to the paypal knowing that alipay dont have internal dispute resolution? Vote. com buyers are from more than 200+ countries and regions. HIGregS. This is up from #5 in 2019. by banning me from backing projects in the. . ago It's not an easy process. Goods get send to their country. You only benefit from s75 protection with a credit card because they offer ‘credit’ and debit cards don’t. It's called fraud and you may actually get prosecuted and go to jail/pay huge fine if you get caught. 00. Ask the company if it will reverse the charge. What puzzles me the most is how Alibaba seems to be willing to scare away long time buyers just to steal a few bucks. if you file a chargeback, they might recharge you after it clears. Essentially they review all your transactions and will give an “approved” or “declined” decision. Stop by a few days later again and pick up a copy of the report. Hello everyone I really need some help with this. Should I tell them to not bother shipping it and wait for what Alibaba. 61%) became one of the most talked about tech stocks on Reddit's WallStreetBets subreddit in early October, according to the latest data from. When you log in, choose File a Chargeback from our homepage. You could always e-mail the customer and ask why they did a chargeback and they normally give you a reply with the evidence to prove it wasn't fraud! -2. CREDIT CARD CHARGEBACK REQUESTED : r/AlibabaImport. Unfortunately adidas won’t do anything and tell you to work with fed ex. If the customer does not make a full attempt, the chargeback is not valid. Thus, if a Cash App transaction doesn’t involve a credit or debit card, the transaction isn't subject to chargeback rules. If you've received a trade dispute from an Alibaba. I emailed/chat with aliexpress, they did not help as well, finally talked to my bank, Chase, and they did a chargeback, reasoning high cost of shipping and not getting any response from seller. Short answer is yes Alibaba is legit. If Airbnb did not issue you a refund and you charge back, then Airbnb still believes you owe them the money that was charged back. We’ve lost $3k alone in those 3 chargebacks, another $2k to be lost on remaining open chargebacks. Not sure, either way, this Sony page with the included link, 'Restore account access', should get the process started. Alibaba refund possible? Hello Redditors, I have bulk ordered on Alibaba some customised items. 4 (Card Absent Environment), 4837 (No Cardholder Authorization), and 4863 (Cardholder Does Not Recognize). A buyer can file a claim for either item not received, or item not as described up to 180 days after the transaction date. ago. Even though I've presented a written document. In terms of how to avoid it (from my single experience): Shopify notified me there was a chargeback and clicking through the prompts led me to a place where I could dispute the chargeback. justvtg • 8 mo.